![]() When I called, she stated that they charged me because they hadn't received the other items back. A month and a half later, they charged me again for the re-shipped items. After calling them, they apologized with a lame excuse and agreed to credit my card. Not only that, they also added shipping charges! I was furious. A week or so later, they shipped the missing items to me, credited the three erroneous items at the sale price but recharged me for reshipped items at a higher price! Again, receiving a return receipt and UPS tracking receipt. I packed up the items along with the receipt and returned them to the store the very next day. Anyway, she was more than happy to send out the missing items and urged me to return the erroneous items within 30 days so that I wouldn't be charged. ![]() We went back and forth then she rudely stated that a phone is not a computer. The CS rep tried to make me think I ordered the wrong items, although I was reading my order to her as I looked at it on my cell phone. Thinking I'd made a mistake, I pulled up my original order online to verify. When my shipment arrived, I noticed that three of the items that I ordered were missing and three items that I hadn't ordered were in the box. This time, I placed an order for several items. My next purchase was on a humble, not thinking they'd screw me again. Needless to say, after several inquiries and much frustration regarding the status of my return, they finally credited my MasterCard after 45 days! The UPS tracker stated that their corporate office had received my return two days after I took it to the store but I went ahead and waited 10 business days before contacting them. I started to do just that until I realized the items were at a higher price in the store than the returned items! WTH? I declined but went ahead and returned the three items and left the store with a return receipt and UPS tracking receipt. He kindly explained that although I wouldn't receive a refund in the store, I could still purchase the new items that were in my hand. It just wasn't worth those 20-30 minutes of rudeness and waiting for something which should have been simple and direct. I will not shop at this location (Wheaton, MD Mall) anymore, and I may not shop at VS at all. Also, the manager should not have left the cashier, knowing that she was struggling with this transaction. In my opinion, this associate needs to be retrained. Transaction completed, she never apologized for the long wait, never thanked me for my patience, never made eye contact, no customer courtesy at all. I provided her the ID card, but couldn't believe that she would be so inconsiderate, after already keeping me waiting at the register for more than 20 minutes. You could tell that she was hoping to find another way to not have to complete this transaction. All of a sudden, she stopped the transaction, and insisted that I show an ID card, even though I had the original debit card. When she finally returned, she started stalling again, and talking to her coworkers, and complaining about the long work day, and about all the customers coming into the store, rather than paying attention to the transaction. Then, when she couldn't avoid my transaction anymore, she proceeded with it except that she still couldn't "figure out" how to do it, and had to go to the back to find the manager again. She chatted with the associate about personal matters, made sure to very slowly open up several rolls of coins, etc. In the meantime, the cashier had decided to ring up the purchase of another sales associate, and she really took her time doing it. Then, the manager disappeared to the back again. The cashier tried to suggest, again, that I be given a store credit instead, but the manager clearly said to give me the refund. Of course, when the manager arrived, she gave the cashier a simple solution to the problem, and told her to process the return. I never wanted that free gift, and I had no idea where it was. In my opinion, it's not a "free gift" if it blocks me from being able to return a purchase. She also insisted that I would have to return the "free gift" I'd gotten with purchase if I wanted a refund. She never made eye contact, but looked at her coworkers, and implied that I was the one being difficult. While we waited for the manager to arrive, the cashier kept insisting that there was no way that I could get my refund, and kept insisting that I take the store credit instead, which I did not want. ![]() Having worked in retail and corporate services, I know that there are ways of getting around faded bar codes, so I kept encouraging her to get her manager, who was difficult to reach.
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